募集情報Job Information
Customer Account Manager (カスタマーアカウントマネージャー)
Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.
With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Gainsight team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and customer impact, giving you the opportunity to apply and grow your expertise.
- 応募資格（必須）
- You have 3+ years of account management and/or sales experience from a high tech company-ideally with Customer Success, CRM or related applications (i.e. ERP systems) in a SaaS environment
- You have experience developing strategies on assigned accounts to fully leverage technology solutions.
- You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
- You know how to build trusted relationships with executive sponsors and end users.
募集要項
- Job Description
- Gainsight is a customer success platform that empowers businesses to drive customer retention, growth, and advocacy. Known for its vibrant and inclusive culture, Gainsight has been consistently recognized as one of the best places to work, earning accolades such as Glassdoor's "Best Places to Work" and Fortune’s “Best Workplaces in Tech.” Gainsight helps organizations deliver exceptional customer outcomes through cutting-edge tools and strategies. With a strong emphasis on people-centric values, Gainsight fosters innovation and collaboration, making it a trusted partner for businesses worldwide.
- What You'll Do
- - Maintain and grow revenue from existing customers by selling additional solutions, or by prospecting into new departments
- Handle renewals & negotiations for customers within your territory
- Up-Sell and Cross-Sell into existing customer base
- Develop strategic sales plans to effectively and efficiently oversee your customers
- Identify & build relationships with key Executive Stakeholders within your portfolio
- Obtain a deep understanding of customer business challenges - identify & propose solutions which will address their needs
- Consult with and advise Gainsight customers with a goal to drive broader deployment of Gainsight across their organization
- Coordinate with internal teams such as CSM & Professional Services, to ensure we’re aligned on strategy and driving the best outcome on behalf of our customers - Job Benefits
- At Gainsight, our mission is to be living proof you can win in business while being human first.
Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Here are our 5 core values
- Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
- Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
- Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
- Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity.
- Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more.
Why You’ll Love It Here
- Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success.
- Our Leadership: We offer the leading tech solution for driving Customer Success.
- Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
- Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
- Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
- Our Clients: Big companies like Box, Adobe, Marketo, and many others.
- Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.
Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.
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